How SnowMirror Works?

SnowMirror server is running as an agent service in your environment. According to configured replication jobs it downloads data changes from a ServiceNow instance and updates a mirror database. No ServiceNow changes are needed, the mirror uses out-of-the-box API available in every instance.

All you need is a server with the agent installed and a mirror database (e.g. Oracle, MySQL, etc.). This database can be used for custom reporting, data warehouse load, system integration, backup and more.


Offload Reporting and Business Intelligence

Create custom reports locally on all sorts of existing reporting platforms and BI tools by connecting to a traditional, local database (e.g., Oracle, MySQL) that contains replicated data from a ServiceNow instance. Select tables and columns and schedule regular data replication to refresh data as needed with full or incremental update.

Integration Simplification

Leverage the mirror database to connect read-only integrations, thereby eliminating point-to-point real-time interfaces that rely on an Internet connection. Integrate applications with a database in a local network and improve the integration architecture.

Performance Improvement

Improve the performance of a ServiceNow instance by introducing SnowMirror. Only a few reports or applications need live data. By using SnowMirror to read the data from a mirror database instead of performing resource-intensive real-time queries, organizations can reduce the load on the cloud instance.

Business Continuity and Disaster Recovery

Real physical ownership of data in self-owned and controlled local environments that guarantees access to your data even if your internet or could application service provider is not available. Be compliant with potential audit and legal requirements regarding business continuity and disaster recovery.

Local Backup

Backup ServiceNow data onto a filesystem in your local environment. Restore the lost data caused by human errors, malicious insiders or errors in automated scripts. Select individual tables, schedule regular backups and configure retention policy as needed.

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