What to do after we cloned a ServiceNow instance?
Many ServiceNow customers clone their production instances into their test or development environments. What to do if you are mirroring an instance that has been overridden by a clone? Please perform the following steps:
- Export all your synchronizations into an XML file
- Delete all synchronizations
- Import the XML file again
- Perform an initial synchronization
The reason to export and import the synchronizations is that SnowMirror stores references to ServiceNow meta-data. However the cloning procedure completely changes the meta-data so it is necessary to renew the references.