July 4, 2014 - SnowMirror

Experience tells us SnowMirror is usually not part of the first ServiceNow implementation projects. The need to mirror ServiceNow data into customer’s premises usually comes up during the project or even more often after the tool is in production environment. Then someone finally realizes the data that used to be available from the old service desk tool is now unavailable for a reporting or analytics tool or that it is very hard to load data into a data mart. But what to do now? There is no budget planned for a SnowMirror agent. Where to install it? How to find a budget? The answer might be surprising – a MID server. (more…)

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