SnowMirror archive is a Java agent service in a customer’s local environment (Windows and Linux operating systems are supported), and it downloads data from a ServiceNow instance according to the criteria you set. No ServiceNow changes are needed; it uses the out-of-the-box API available in every instance. The SnowMirror team guarantees that it will keep up with every new ServiceNow release.
SnowMirror Archive saves you money by off-loading obsolete attachments and data from your ServiceNow cloud according to rules that you set. Why pay for data that no one has accessed in years?
ServiceNow performance can be affected when instances become full of obsolete data. SnowMirror Archive can improve performance by reducing the size of tables and moving obsolete attachments to your own secure storage.
Your ServiceNow data is offloaded to your own infrastructure, and you can see what’s where using SnowMirror Archive’s viewer. When your data and attachments are on your infrastructure, you can use it for one-directional integration to other platforms.
SnowMirror Archive helps you remain in compliance by keeping your data in the correct data domiciles and handling conditions. Your data is always at hand on your own infrastructure should you ever need to restore it.
Users who don’t actively manage instance size can get an unpleasant surprise in their storage costs, and that’s exactly where SnowMirror Archive can help. Attachments typically make up the biggest part of storage, and therefore costs. Using rules that you set yourself, SnowMirror Archive makes it easy to offload obsolete attachments and data to a relational database such as Oracle or Microsoft SQL Server on your own secure infrastructure, to a filesystem, or cloud storage such as Azure Storage, keeping costs down and performance up.
Data is loaded from a ServiceNow instance and stored on your infrastructure. It’s your data and you can decide how to store it. SnowMirror Archive also includes a viewer to see the data has been offloaded as it appears in ServiceNow.
SnowMirror Archive’s innovative viewer lets you see what your offloaded data looks like in ServiceNow so that you can make informed decisions on what to do with it. The form and list layouts are taken automatically from the ServiceNow metadata, so you are sure to know the context of the data in ServiceNow. This lets you see which data is offloaded in your mirror database.
All
MySQL, MariaDB, PostgreSQL
All
All
N/A
Custom
Custom
All
2
2
All
Silver 8 x 5
Silver 8 x 5
Gold 8 x 5
Platinum 24 x 7
30 days
3 years
3 years
3 years
All prices are monthly excluding VAT or other taxes. Standard duration is 36 months or longer. Minimal contract lenght is 12 months.
All
All
Silver 8 x 5
30 days
All prices are monthly excluding VAT or other taxes. Standard contract duration is 36 months or longer. Minimal contract lenght is 12 months.
MySQL, MariaDB, PostgreSQL
N/A
2
Silver 8 x 5
3 years
All prices are monthly excluding VAT or other taxes. Standard contract duration is 36 months or longer. Minimal contract lenght is 12 months.
All
Custom
2
Gold 8 x 5
3 years
All prices are monthly excluding VAT or other taxes.Standard contract duration is 36 months or longer. Minimal contract lenght is 12 months.
All
Custom
All
Platinum 24 x 7
3 years
All prices are monthly excluding VAT or other taxes. Standard contract duration is 36 months or longer. Minimal contract lenght is 12 months.
SnowMirror creates a ServiceNow read-replica in your own database. Having selected ServiceNow tables in your data center can have many benefits. These are the three most popular use cases:
SnowMirror creates a ServiceNow read-replica in your own database. Having selected ServiceNow tables in your data center can have many benefits. These are the three most popular use cases:
SnowMirror creates a ServiceNow read-replica in your own database. Having selected ServiceNow tables in your data center can have many benefits. These are the three most popular use cases:
SnowMirror creates a ServiceNow read-replica in your own database. Having selected ServiceNow tables in your data center can have many benefits. These are the three most popular use cases:
SnowMirror creates a ServiceNow read-replica in your own database. Having selected ServiceNow tables in your data center can have many benefits. These are the three most popular use cases:
SnowMirror creates a ServiceNow read-replica in your own database. Having selected ServiceNow tables in your data center can have many benefits. These are the three most popular use cases:
SnowMirror creates a ServiceNow read-replica in your own database. Having selected ServiceNow tables in your data center can have many benefits. These are the three most popular use cases:
SnowMirror is very easy to install and configure and it has been designed to be as user-friendly as possible. However it is an enterprise tool and our experience is that the conditions and environments vary a lot. This post is intended to help new users to evaluate SnowMirror and its features the easiest possible way without any hurdles such as database build, ServiceNow credentials and permissions, server to deploy, etc.
The goal for the first stage is to have SnowMirror up and running on your own notebook without any database installation. This will enable you to get familiar with SnowMirror user interface and application control. You will be able to download data from one of our ServiceNow demo instances but you won’t be able to connect to the data. But don’t worry. That is Stage 2.
1. Download thea latest SnowMirror version for Windows
2. Get a trial license for demo instances
3. Install SnowMirror using all the defaults (Express Install)
4. In the browser-based configuration wizard, enter the trial license key
5. Enter the ven01468.service-now.com demo instance
6. Use snowmirror/snowmirror credentials. Test by the Test Connection button.
7. Select embedded database for this stage
8. Setup a local SnowMirror user (e.g. mirror/password) and skip all other configuration options.
9. Log into SnowMirror using the new user account (e.g. mirror/password)
10. Create several synchronizations such as incident, task or sys_user tables
11. Synchronize the data (either manually or by a scheduled run)
12. Get familiar with the user interface, scheduler and most of other features
The next step is to configure replication between your own ServiceNow test instance and a real database to be able to see the replicated data and to connect other tools to work with the data. In this stage, you need admin access to one of your ServiceNow instances (UAT or test instance is ideal) and you need either to install a database on your notebook or you need to set up a database for you inside your company. We recommend you to use a ServiceNow admin account and keep a detailed permission configuration for Stage 3.
1. Create a new ServiceNow user account dedicated for SnowMirror. Assign the admin role to this user.
2. (optional) Activate the ServiceNow Aggregate Web Services Plug-In. It enables some cool SnowMirror features and slightly improves its performance.
3. Install or prepare a real database. We recommend using a target database. However, to unzip and run a MySQL DB might be an easier way for this stage.
4. Go to SnowMirror, then go to Settings -> Database and configure your mirror database connection. Use the Test Connection button to troubleshoot issues.
5. Generate another trial license, this time for your ServiceNow instance. Go to Settings -> License and enter it.
6. Go to Settings -> ServiceNow and configure new ServiceNow instance and credentials. Use Test Connection button to see if everything works.
7. Run Clean & Synchronize on all existing synchronizations. Add some new ones.
8. Connect to the mirror database by using a database tool or by your target reporting application or BI tool.
The last stage is about installing SnowMirror on a server and building an environment very similar to the future production system. The goal is to use target operating system, target database, permission schema identical with a production instance anad to evaluate long-term operations and scheduled replication.
1. Install SnowMirror on a server with a target OS. On Windows use Custom Installation and configure host, ports and a config DB. Read more in our admin guide.
2. Use similar database and ServiceNow settings as in the last stage.
3. (optional) If your policy does not allow admin accounts for integrations please configure the ServiceNow user account to have correct permissions. Use the Test Connection button to troubleshoot.
4. Configure several tables to synchronize using the scheduler. Use the Export/Import feature to transfer settings from the last stage.
5. Setup email notifications using Settings -> Notifications
6. (optional) Install the SnowMirror Dashboard, the ServiceNow application.
7. (optional) Use SnowMirror REST API to monitor SnowMirror.
SnowMirror creates a ServiceNow read-replica in your own database. Having selected ServiceNow tables in your data center can have many benefits. These are the three most popular use cases:
SnowMirror creates a ServiceNow read-replica in your own database. Having selected ServiceNow tables in your data center can have many benefits. These are the three most popular use cases:
SnowMirror creates a ServiceNow read-replica in your own database. Having selected ServiceNow tables in your data center can have many benefits. These are the three most popular use cases:
SnowMirror creates a ServiceNow read-replica in your own database. Having selected ServiceNow tables in your data center can have many benefits. These are the three most popular use cases:
SnowMirror creates a ServiceNow read-replica in your own database. Having selected ServiceNow tables in your data center can have many benefits. These are the three most popular use cases:
SnowMirror creates a ServiceNow read-replica in your own database. Having selected ServiceNow tables in your data center can have many benefits. These are the three most popular use cases:
SnowMirror creates a ServiceNow read-replica in your own database. Having selected ServiceNow tables in your data center can have many benefits. These are the three most popular use cases:
SnowMirror creates a ServiceNow read-replica in your own database. Having selected ServiceNow tables in your data center can have many benefits. These are the three most popular use cases:
SnowMirror creates a ServiceNow read-replica in your own database. Having selected ServiceNow tables in your data center can have many benefits. These are the three most popular use cases:
SnowMirror creates a ServiceNow read-replica in your own database. Having selected ServiceNow tables in your data center can have many benefits. These are the three most popular use cases:
SnowMirror creates a ServiceNow read-replica in your own database. Having selected ServiceNow tables in your data center can have many benefits. These are the three most popular use cases:
SnowMirror creates a ServiceNow read-replica in your own database. Having selected ServiceNow tables in your data center can have many benefits. These are the three most popular use cases:
SnowMirror creates a ServiceNow read-replica in your own database. Having selected ServiceNow tables in your data center can have many benefits. These are the three most popular use cases:
SnowMirror creates a ServiceNow read-replica in your own database. Having selected ServiceNow tables in your data center can have many benefits. These are the three most popular use cases:
