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Our user base contains several tens of large ServiceNow customers and there is one common need that is worth sharing. Often we are approached by the customers who want to make the most of their ServiceNow data by having full-time access to up-to-date and efficient reporting using their own local reporting tools. The big challenge is that accessing the cloud data directly using on-premise tools might not be efficient and flexible enough and it might put some unnecessary load on the production instance. (more…)