News and articles from our team

Understanding what a ServiceNow workflow actually is


Organizations have policies with multiple internal and external business processes. A business process is a definition of steps involving different people and tasks to be performed by people to deliver a service. Here are few examples of business processes: The…

What’s coming in ServiceNow Rome


ServiceNow’s Rome release offers a number of innovations and improvements ranging from the Flow Designer to the Integration Hub. Rome will also include changes in Process Automation Designer and Playbooks, as well as improvements to security. Rome will also feature…

Why ServiceNow is the ultimate workflow automation tool on the market


ServiceNow is emerging as the most powerful automation tool for solving enterprise problems. It provides digital solutions to automate & optimize the internal and external business processes. A platform that started as a simple ticketing tool is now a global…

SnowMirror launches new support portal


SnowMirror customers have a powerful new tool available to them – a specialised support portal that brings together a knowledge base and the ability to open and monitor support cases.  The new portal at, powered by ServiceNow of course,…

Creative ways to connect PowerBI to ServiceNow data


On the SnowMirror website, we see that one of the more popular topics people search for is how they can connect PowerBI to their ServiceNow data. This was the topic of a recent SnowMirror webinar which you can view on…

SnowMirror is now a part of Infosys’ product offerings


SnowMirror is now offered as part of Infosys' Enterprise Service Management Cafe.

SnowMirror by GuideVision, the smart replication system for ServiceNow, is now included in Infosys’ market-leading Cobalt and Enterprise Service Management Cafe solutions. Infosys Cobalt has a large repository of ServiceNow industry cloud solutions such as the Enterprise Service Management Café….

SnowMirror 4.9 released: Fully compatible with ServiceNow Quebec


We are proud to announce the new SnowMirror 4.9 release. This release is fully compatible with the new ServiceNow Quebec release. It also contains several new smaller features requested by the SnowMirror community. For example, there is a new option…

SnowMirror for Salesforce is now Mirror121


The smart replication tool formerly known as SnowMirror for Salesforce is now known as Mirror121. Mirror121 replicates your Salesforce data on your own infrastructure, which enables you to use your data with your preferred business intelligence tools, ensure compliance with…

How to adapt customer service to constant shifts in demand


3 ways businesses can maintain rock-solid customer service when the unexpected happens When your business is still in its infancy, it’s relatively easy to deliver dedicated and effective customer support. That’s one of the reasons a lot of people like…

5 ways to reduce cloud spend


Best practices for managing cloud spend without increasing operational risk A Gartner study revealed that 80% of organisations go over budget with their cloud migration projects. Moreover, most cloud costs simply end up going to waste on resources that will…

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