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News and articles from our team

SnowMirror for Salesforce is now Mirror121

02/18/2021

The smart replication tool formerly known as SnowMirror for Salesforce is now known as Mirror121. Mirror121 replicates your Salesforce data on your own infrastructure, which enables you to use your data with your preferred business intelligence tools, ensure compliance with…

How to adapt customer service to constant shifts in demand

01/15/2021

3 ways businesses can maintain rock-solid customer service when the unexpected happens When your business is still in its infancy, it’s relatively easy to deliver dedicated and effective customer support. That’s one of the reasons a lot of people like…

5 ways to reduce cloud spend

01/08/2021

Best practices for managing cloud spend without increasing operational risk A Gartner study revealed that 80% of organisations go over budget with their cloud migration projects. Moreover, most cloud costs simply end up going to waste on resources that will…

Integrating software asset management across your business

12/16/2020

How integrated software asset management helps streamline inter-departmental operations By now, most enterprises already have IT service management (ITSM) in place, but software asset management (SAM) often isn’t considered a top priority for CIOs. However, while ITSM is geared more…

Navigating the new normal with digital employee experiences

12/11/2020

Remote work is here to stay, but how can companies deliver a great employee experience? Recent years have seen a surge in remote work. The gig economy is bigger than ever, and employees are craving greater flexibility and a better…

What could the recent ServiceNow integration with a variety of DevOps platforms bring you

12/02/2020

What the recent ServiceNow integrations mean for DevOps teams Software development and IT teams have traditionally functioned under their own sets of rules and processes, resulting in operational siloes. The lack of collaboration between the two has long resulted in…

Combining ServiceNow and Tanium for modern IT workflows

11/26/2020

GuideVision – ServiceNow Elite Partner to provide consulting on the ServiceNow and Tanium platforms Business collaborations are extremely valuable in today’s world. GuideVision sees it this way as well, and is building on a partnership with two IT service providers,…

How to digitally scale your operations quickly and efficiently

11/20/2020

3 ways today’s businesses are unlocking value and navigating constant digital disruption  Around 72% of digital transformation projects fail to achieve their goals. This sobering figure illustrates just how difficult it is to navigate constant digital disruption. While companies across…

5 reasons why employee experience is the future of work

11/12/2020

By now, we’ve all heard of customer experience and how it’s the fuel that breeds brand loyalty and empowers business growth. After all, as consumers, we’re all familiar with both good and bad customer experiences. But recent years have also…

How to get senior management to support your innovation projects

11/03/2020

If you’re one of those people who can easily identify new opportunities, it’s always frustrating to have your ideas falling on deaf ears. When it comes to technological innovation, the stakes are even higher, simply because it has the power…

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